Reduced Price for Frontier DSL Users

[JoeP]

Frontier (formerly Epix) has been offering DSL connection to the internet for $14.99.  I was paying $24.99 then jumped $26+.  I came across this ad from Frontier (http://www.frontier.com/products/ProductOverview.aspx?type=1&p=1027) offering DSL for $14.99 per month.

I called and had my monthly rate was dropped to $14.99.  No modem charge since I already had that since the days of Commonwealth and Epix.

I told a good friend in the Summit who also has an Epix (Frontier) account and was paying $44.99 a month.  They called and were instantly dropped to $14.99.

If you grumble a little as to why you weren't informed of the new lower price, they will throw you a $25 credit.  

[Sal]

Thanks Joe that's good to know.

I want the lower rate.  

[husky]

Do you know what speed this is rated at and/or you are getting? Thanks,

[JoeP]

Historically, even when under Commonwealth/Epix my DSL download speed has been 1.3 to 1.5 Mb.  Of recent, download speeds have been almost consistently 1.5 Mb.  Upload speed runs fairly consistently at 269 kbps (or .26 Mb).

Over the past 2 years, we did try Comcast twice, which is super fast, under their $20 a month trial period (we did not discontinue Epix during the trials).  Both times we decided against switching to Comcast, even before the trial ended, because it has a lot of momentary dropouts, sometimes lasting several seconds, sometimes lasting a minute or two - almost daily.  Plus they had a few several hour ones.

So it seems the turtle (DSL) may be slower but it is rock solid consistent and reliable at our house.  Seems the bunny (Comcast) has to stop for a lot of 10-100s.  Also, Frontier's support has always been top notch, at least as when compared to Comcast.

As a retired IT guy, I can tell you it is not so much about speed as consistence.  We have multiple computers on Frontier's DSL and there is no apparent slowdown when everyone is on at once.  When my kids lived here, they played online games and had no problem with the DSL's speed.

Hope this helps.

PS.  I should have added - you can test your download/upload speeds at the two site below.  The first - Speakeasy is the defacto  standard test.  There other speed test sites out there but these 2 should be sufficient.

http://www.speakeasy.net/speedtest/
http://rochester.speedtest.frontier.com/

Try several locations since one may be slow so you want to get an average.

[JoeP]

UPDATE:

Found out today, while talking to Frontier about a billing issue, that DSL Lite for $14.99 is a "reduced high speed" option.  Download speed is capped at 768 kbps.  I'm nor sure this qualifies as high speed anything.

Asked why this isn't stated in their online ad, they say the marketing folks still think it is high speed.  Looks like more of a deception by omission to me.

Anyway, happy ending.  Got my "High Speed" DSL for $24.99 (versus their regular $49.99 rate), plus what they call the digital Bronze package which includes my residential line, with caller ID, call waiting, unpublished listing, plus 100 free long distance minutes per month, unused minuted carried to next month until 500 unused minuted reached then clock rolled back to 100 minutes.  Cost for the Bronze package was also $24.99.

This actually all came out cheaper than having individual charges for each option/feature and $14.99 for the "alleged" DSL Lite.  Oh yeah, they through in another credit of $30 for incorrect charges on this month's bill.

Best you give Frontier C/S a call.  They are very willing to please and negotiate.